Trade Terms

Sales and delivery terms:

Prices and delivery terms stated are liable to changes and valid as long as stocks last. All prices include Danish VAT, but do not include delivery cost, which are paid by the customer. Goods are shipped by PostNord to private addresses or a PostNord parcel shop of the customer's choice, but it's also possible to arrange pickup from Yoshiya. Contact us to arrange pickup by sending a message on Messenger via our Facebook page or write an e-mail to info@yoshiya.dk.

Orders that contain products, which cannot be delivered from stock, are immediately backordered with the same liabilities as mentioned above. Backorders are normally delivered 5-10 work days after ordering, and in case this isn't possible, you will be contacted by Yoshiya with alternative options. In case of serious delays, the remainder of the order will be delivered first, and the missing product will be delivered later. The delivery is always accompanied by a packing slip, while the invoice is sent by e-mail separately. Yoshiya will always strive to live up to the delivery deadline, and orders placed before 17:00 will be shipped by PostNord or be ready for pickup the following work day. Any order is liable for delays or missing delivery due to force majeure or other factors not in our control. Unless another agreement has been made, Yoshiya decides which method of transport to use. Any shipment is at the customer's cost and risk, regardless of Yoshiya paying the freight costs or not, and regardless of which shipping method is used. Transport insurance is only offered on the client's specific request and in that case to be paid by the client. Orders can be shipped to a PostNord Parcel Shop of your choice for 49 kr, or to a private residence for 79 kr. Please note that PostNord don't accept packages to Parcel shops weighing more than 20 kgs, so for this reason it will will only be possible to select the shipping rate with Parcel shop delivery if the total weight of the package doesn't exceed 19.5 kgs, as the packaging also weighs a bit. Private delivery can be done for packages up to 25 kgs. If the items in the shopping basked exceed a total weight of 19.5 kgs, it will for this reason not be possible to select anything else than Private Delivery and pickup from Yoshiya, and if it weighs more than 25 kgs, it will only be possible to select pickup from Yoshiya. Naturally, it's always possible to place more than one order and have them shipped, as long as each one doesn't exceed the weight limit. For orders to Sweden it must be noted that PostNord no longer delivers parcels weighing more than 20 kgs to the door of private residences, but only to the kerb.

PostNord's service goal is to deliver parcels the day after they pick them up from us, but delays may happen, and there is no guarantee for next day delivery. For this reason, it's also not possible to complain to them about delayed delivery. All complaints must be directed to PostNord's customer service, except for cases concerning damaged or incomplete deliveries.

In case a delivery attempt for a package, either to a parcel shop or a private residence, has failed because the recipient was not at home or didn't pick up in time, it can be sent again after the recipient has paid for the return freight as well as new regular freight. This is twice the amount of regular freight to a parcel shop or private residence. This payment can be made to our MobilePay number, which is informed via e-mail.

Frozen items can be shipped, but cannot be kept frozen during transportation, as Yoshiya cannot use dry ice for shipping. Items shipped with PostNord will thaw during shipment, but the large part of the products will be fine in the refrigerator after receipt - though of course with shortened expiration dates, and they can naturally not be frozen again. A few items are not suitable for shipping this way, and we strongly recommend not to have Mochi Ice, Gyoza, or Ebi Fry shipped. In case Yoshiya has second hand thermal boxes in stock, frozen items can be shipped in one at not extra charge for the client, but if the client wants to be sure to have items shipped in a thermal box, it will be possible to buy one as a product in the shop. When ordering frozen items without having previously contacted Yoshiya to confirm the transportation method, Yoshiya has the right to ship all items in normal boxes.

Most deliveries are packed in recycled boxes. This is done to reuse materials and reduce the environmental impact, but also to reduce the costs and keep item prices as low as possible. Yoshiya only uses boxes that are in good condition and able to carry the items safely if handled normally.

Due to the new regulation in Denmark concerning age validation when purchasing alcohol products, we are now verifying this using MitID before the purchase transaction can be finished. We have chosen to set the age limit at 18 years old, regardless of the type of alcohol purchased. If you have questions regarding this regulation, or in case of technical challenges, please contact us on info@yoshiya.dk.

Best before dates on products:

Yoshiya strives to supply goods with as long time until the "best before" date as possible. Normally, items with more than 2 weeks until the "best before" date are considered normal goods. If there is less than two weeks until the date, the sales price is reduced to Yoshiya's cost price, and if the vuyer cannot receive the item before the date, the products are removed from stock. It's always possible to contact Yoshiya to inquire about the best before date of any item in stock before purchasing.

In case an item passes the best before date, and we consider it suitable for consumption, it's added to the "stop food waste" category with clear marking and the actual date written in the item description. These items are sold with drastically reduced sales prices.

Payment terms:

Unless anything else has been agree, the invoiced amount is drawn from the client's credit card when the goods are shipped.

Claims:

In case the supplied item has a flaw, the client - in case there is a desire to raise a claim - must immediately contact Yoshiya and inform us of the details. In case such notice haven't been given within 3 days after receiving the item, regardless of whether or not the client has found or should have found the flaw, the client no longer has the right to raise the claim. In case the item is damaged, the claim must be made with PostNord, if they have delivered the package. If a wrong item has been received, Yoshiya will send the correct item free of charge, and will only in very rare cases ask to have the wrong item returned. If Yoshiya asks to have the wrong item returned, Yoshiya will also cover the freight costs. The client is requested to use the same packing materials and box it arrived in to return the item.

Returns:

Items can only be returned in special cases, though no later than 8 days after receipt, and only after written consent from Yoshiya. Given that these are food items, it will normally not be possible to return them, as Yoshiya must be able to guarantee an unbroken supply chain, so clients can be sure to always receive items of the expected quality. When returning, the client must supply packing slip and invoice number as well as delivery date. Returns are at the client's cost and risk.